RETURN AND REFUND POLICY

At Casa Blanka Imports, we want you to be completely satisfied with your purchase. Whether you are shopping for our authentic handcrafted Mexican pottery, vibrant Talavera ceramics, garden planters, or unique Southwestern home décor, we strive to provide a positive shopping experience. Please review our return and refund policy below.

1. Product-Specific Return Exemptions

Due to the nature of certain products, the following items do not qualify for standard returns:

• Used Kitchen & Dining Products: For hygiene and food safety reasons, any ceramic bowls, pitchers, coffee mugs, or tableware that has been used, washed, or altered cannot be returned.
• Final Sale Items: Any products marked as clearance, final sale, or explicitly designated as non-returnable at the time of purchase.

2. Standard Returns

For eligible items such as unused home accents, decorative vases, wall décor, and garden pottery:

• Return Window: You must request and initiate a return within 14 days of delivery or store purchase.
• Condition: Items must be completely unused, unaltered, and returned in their original condition with all original packaging materials.

Please note: Because our products are handcrafted by skilled artisans, minor variations in color, pattern spacing, shape, and surface texture are natural characteristics of traditional Mexican ceramics and are not considered manufacturing defects.

3. How to Initiate a Return

Returns can be processed securely by mail or in person at our storefront locations in Las Cruces, New Mexico. Please follow these steps:

1. Contact our customer care support team at support@casablankaimports.com with your original order number and the reason for the return.
2. Carefully package the item using ample protective wrap to prevent structural damage or cracking during return transit.
3. Ship the item back to our designated return address or bring it directly to either of our physical store locations during standard operational hours.

4. No Restocking Fees

Casa Blanka Imports does not charge any restocking fees for approved returns that fulfill our condition criteria.

5. Damaged or Defective Items

If your order arrives damaged or defective from shipping transit, please notify our team within 48 hours of delivery. To help us process an immediate resolution, please provide clear photographs of:

• The damaged ceramic or pottery item showing the affected area
• The exterior shipping box showing any transit wear
• The internal product protective packaging

Once our team reviews the documentation, we will provide an appropriate resolution, which may include a replacement piece, store credit, or a full refund.

6. Refunds

• Processing Time: Approved refunds are processed within 7 business days after the returned item is successfully received, unpacked, and inspected at our facility.
• Payment Method: All refunds are issued back directly to the original payment method utilized during checkout.

Please allow additional banking processing time for your financial institution to clear and post the credit balance to your account statement.

7. Return Shipping Costs

• Change of Mind Returns: Customers are fully responsible for paying their own return shipping expenses and label fees.
• Incorrect or Damaged Orders: If we inadvertently shipped an incorrect item or the product arrived damaged, Casa Blanka Imports will cover all reasonable return shipping expenses.

8. Contact & Return Information

Store Hours