PRIVACY POLICY

At Casa Blanka Imports LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Who We Are

Store Name: Casa Blanka Imports LLC
Main Store Address: 6275 Bataan Memorial, Las Cruces, New Mexico, United States
Second Store Address: 1705 Tierra de Mesilla, Las Cruces, New Mexico, United States
Phone: +1 (915) 226-7417
Email: support@casablankaimports.com

2. Information We Collect

We collect only the information necessary to process orders and provide exceptional customer support for our artisan collections.

• Order Information: Name, shipping address, billing address, email address, and phone number.
• Payment Information: Payment details are processed securely through trusted third-party payment providers. We do not store complete credit or debit card information on our servers.
• Technical Information: IP address, browser type, device information, and website usage data used to monitor security and optimize website performance.

3. How We Use Your Information

Your information is utilized exclusively for legitimate business purposes, including:

• Processing, packing, and delivering your orders safely.
• Providing customer service, fulfillment updates, and delivery tracking information.
• Responding to customer inquiries, support requests, or product availability questions.
• Preventing fraudulent activities and maintaining overall website security.
• Complying with applicable legal, fiscal, and regulatory obligations.

4. Sharing Information with Third Parties

We share information only when absolutely necessary to operate our business and fulfill our services to you.

• Payment Providers: Certified, secure gateway processors manage all financial payment transactions.
• Shipping Partners: Established carrier networks (such as USPS, UPS, FedEx, or freight providers) receive the necessary delivery information to transport your purchases.
• Analytics Services: Limited technical data may be shared with platform partners like Google to optimize our digital catalog performance and product visibility.
• SMS Privacy Protection: Mobile phone numbers and SMS consent information will never be sold, rented, leased, or shared with third parties for promotional or marketing purposes.

5. Data Retention

We retain personal information only for as long as necessary to fulfill orders, provide customer support, manage accounts, resolve technical disputes, satisfy legal obligations, and enforce our formal storefront policies.

6. Cookies & Tracking Technologies

Our website utilizes cookies and similar web technologies to enhance user experiences, retain shopping cart contents during browsing, analyze storefront traffic, and maintain essential backend functions. You may choose to manage or restrict cookie preferences through your personal internet browser settings at any time.

7. Your Privacy Rights

Depending on applicable state and federal regulations, you may hold the legal right to:

• Request transparent access to the personal information we maintain.
• Request corrections to any inaccurate or out-of-date records.
• Request the complete deletion of personal data when legally permitted.
• Request an itemized log outlining how your data is processed.

To exercise any of these privacy protections, please contact our support staff directly via the communication methods provided below.

8. Data Security

We deploy Secure Socket Layer (SSL) encryption frameworks alongside reasonable digital industry protocols to safeguard your personal information against unauthorized access, disclosure, modification, or misuse. While no online method can guarantee absolute security, we continually maintain active, appropriate protective measures.

9. Contact Information

Store Hours