General Information
Where is Casa Blanka Imports located?
We have two physical showroom locations in Las Cruces, New Mexico, where you can explore our full range of authentic Mexican pottery and home décor:
• Main Store: 6275 Bataan Memorial W, Las Cruces, NM 88012, United States
• Second Store (Mesilla): 1705 Tierra de Mesilla, Las Cruces, NM 88005, United States
What are your showroom hours?
Both of our physical storefront locations operate during the following Mountain Standard Time (MST) hours:
• Thursday – Saturday: 9:00 AM – 5:00 PM
• Sunday: 10:00 AM – 4:00 PM
• Monday – Tuesday: 9:00 AM – 5:00 PM
• Wednesday: Showrooms Closed (Online fulfillment and email customer support operate normally)
How can I contact your customer care team?
You can connect with us directly via:
• Phone: +1 (915) 226-7417
• Email: support@casablankaimports.com
• Support Hours: Monday – Friday: 9:00 AM – 5:00 PM Mountain Time (MT)
Shipping & Local Pickup
Do you ship internationally?
No. We currently process and fulfill shipments exclusively to domestic delivery addresses within the United States.
What are your shipping rates?
• Free Standard Shipping: On all qualifying orders of $50.00 and above.
• Flat Rate Shipping: A $4.99 flat shipping fee applies to all orders under $50.00.
How long does fulfillment and shipping take?
• Order Cut-Off: 3:00 PM Mountain Time (MT).
• Handling / Processing Time: 1 – 3 business days (Monday – Friday) to carefully wrap and insulate fragile ceramics.
• Transit Time: 3 – 7 business days via standard ground carrier networks.
• Total Estimated Delivery: 4 – 10 business days from the date of order placement.
Do you offer local store pickup?
Yes! Local customers can select free store pickup at checkout. You will receive an email confirmation containing retrieval instructions once your items are prepared at your chosen Las Cruces showroom.
Returns & Refunds
What is your return policy?
We provide a 14-day return window from the date of delivery. To qualify for a refund, items must remain completely unused, unaltered, and securely packed in their original packaging.
Do you charge restocking fees?
No. Casa Blanka Imports LLC applies a $0.00 restocking fee (no restocking fees) on approved returns that satisfy condition guidelines.
Which items cannot be returned?
For hygiene and food safety reasons, used kitchenware or dining accessories (ceramic bowls, pitchers, coffee mugs, tableware) cannot be returned. Items marked as clearance or final sale at checkout are also non-returnable.
What should I do if my pottery arrives damaged?
Please inspect your shipment promptly upon arrival. If an item arrives damaged from transit, notify us within 3 to 5 business days of carrier delivery at support@casablankaimports.com with your order number and photos of the damaged product and outer packaging. We will promptly issue a replacement or full refund.
Payments & Security
What payment methods do you accept?
We accept major credit and debit payment networks: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. All prices and transactions are strictly in USD ($).
Is my payment secure?
Yes. Our checkout utilizes standard 256-bit Secure Socket Layer (SSL) encryption to protect your sensitive financial information. Complete card details are never stored on our operational servers.
Products & Craftsmanship
Are your pottery items handmade?
Yes. Our collection features authentic pieces hand-painted and molded by skilled Mexican artisans. Because of traditional craftsmanship, subtle variations in colors, glaze patterns, and surface textures are natural markers of authenticity.
Can I modify or cancel my order after placing it?
Please contact our customer support team immediately. Because our handling team preps and packs items quickly, modifications or cancellations can only be processed if your package has not yet entered carrier fulfillment.