Privacy policy

At Casa Blanka Imports LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from our online store.

1. Who We Are

Legal Business Name: Casa Blanka Imports LLC
Company Registration Number: 5551609
Main Store Address: 6275 Bataan Memorial W, Las Cruces, NM 88012, United States
Second Store Address: 1705 Tierra de Mesilla, Las Cruces, NM 88005, United States
Customer Support Phone: +1 (915) 226-7417
Customer Support Email: support@casablankaimports.com
Customer Support Hours: Monday – Friday: 9:00 AM – 5:00 PM Mountain Time (MT)

2. Information We Collect

We collect only the information necessary to fulfill orders, communicate with customers, and improve our handcrafted pottery catalog services:

Order Information: Full name, shipping address, billing address, email address, and contact phone number.
Payment Details: All electronic payment transactions are encrypted and processed through certified PCI-DSS compliant third-party payment gateways. We do not store complete debit or credit card details on our local servers.
Technical Information: IP address, device types, browser specifications, and browsing patterns collected via cookies to maintain system security and optimize navigation.

3. How We Use Your Information

Your personal data is used solely for legitimate business operations, including:

Packaging, inspecting, and delivering your ordered artisan items safely.
Sending tracking notifications, order confirmations, and customer support responses.
Verifying transactions to prevent fraudulent activities and protect customer safety.
Complying with applicable fiscal, state, and federal legal mandates.

4. Sharing Information with Third Parties

We share customer details only with necessary operational partners to deliver our services:

Payment Processors: To authenticate and process secure checkouts.
Shipping Carriers: Trusted couriers (such as USPS, UPS, FedEx) receive delivery details to transport packages.
Analytics Services: Platform analytics tools (such as Google Analytics) receive anonymized technical traffic data to improve site usability.
SMS / Phone Privacy Protection: Customer phone numbers and SMS consent information will never be shared, sold, rented, or traded with third parties for marketing purposes.

5. Data Retention

We retain personal records only for the period required to fulfill orders, provide warranties and customer care, satisfy tax and legal recordkeeping requirements, and uphold our formal storefront policies.

6. Cookies & Tracking Technologies

Our website uses essential and performance cookies to remember shopping cart selections during browsing, facilitate secure checkouts, and analyze overall site performance. You may modify or restrict your cookie preferences directly in your web browser settings at any time.

7. Your Privacy Rights

In accordance with applicable US state and federal privacy regulations, you have the right to:

Request access to the personal records we hold about you.
Request updates or corrections to outdated or inaccurate information.
Request the deletion of your personal data where legally permissible.

To exercise any of these privacy rights, please contact our support team at support@casablankaimports.com.

8. Data Security

We implement standard 256-bit Secure Socket Layer (SSL) encryption frameworks and industry-standard security protocols to protect personal data during checkout and account interactions against unauthorized access or disclosure.

9. Business & Contact Information

Legal Business Name: Casa Blanka Imports LLC
Company Registration Number: 5551609
Main Store Address: 6275 Bataan Memorial W, Las Cruces, NM 88012, United States
Second Store Address: 1705 Tierra de Mesilla, Las Cruces, NM 88005, United States
Customer Support Phone: +1 (915) 226-7417
Customer Support Email: support@casablankaimports.com
Customer Support Hours: Monday – Friday: 9:00 AM – 5:00 PM Mountain Time (MT)