Refund policy

At Casa Blanka Imports LLC, we want you to be completely satisfied with your purchase. Whether you are shopping for our authentic handcrafted Mexican pottery, vibrant Talavera ceramics, garden planters, or unique Southwestern home décor, we strive to provide a positive shopping experience. Please review our return and refund policy below.

1. Standard Return Window

For eligible items such as unused home accents, decorative vases, wall décor, and garden pottery:

Return Window: You have 14 days from the date of delivery (or store purchase) to initiate a return request.
Item Condition: Returned items must be completely unused, unaltered, and packed securely in their original condition and packaging materials.

*Note: Because our pottery pieces are handcrafted by traditional Mexican artisans, minor variations in glaze color, hand-painted patterns, and subtle surface textures are natural markers of authenticity and are not classified as manufacturing defects.

2. Return Exceptions

Due to hygiene, safety, and item nature, the following products are strictly non-returnable:

Used Kitchen & Dining Items: For food contact and health safety reasons, ceramic bowls, pitchers, coffee mugs, or tableware that have been used, washed, or altered cannot be accepted for return.
Final Sale Merchandise: Any products marked as clearance, final sale, or designated as non-returnable at checkout.

3. No Restocking Fees

$0.00 Restocking Fee: Casa Blanka Imports LLC does not charge any restocking fees on approved returns meeting our standard return condition criteria.

4. Return Shipping Expenses

Defective, Broken, or Incorrect Items: If an item arrives broken in transit or we sent the wrong product, Casa Blanka Imports will cover 100% of the return shipping expenses and provide a pre-paid return label.
Customer Remorse / Change of Mind: If you choose to return an item due to personal preference, the customer is responsible for purchasing the return shipping carrier label.

5. Damaged or Defective Items (3 to 5 Business Days Notice)

If your order arrives damaged from shipping transit, please notify our customer support team within 3 to 5 business days of delivery. Please email support@casablankaimports.com with:

Your order number
Clear photos showing the damaged ceramic piece
Photos of the exterior shipping carton and internal protective packaging

Upon reviewing the photos, we will immediately arrange an artisan replacement or issue a full refund to your original payment method.

6. How to Initiate a Return

Contact customer support at support@casablankaimports.com with your order number and return request.
Re-pack the pottery item securely using original wrapping and cushioning to ensure zero transit breakage.
Mail the package to our primary return warehouse address or return it in-person to our Las Cruces showroom during open hours.

7. Refund Processing Time

Once your return is received and inspected at our warehouse, approved refunds are initiated within 3 – 5 business days.
Refunds are credited directly to your original payment method (Credit/Debit Card). Depending on your financial institution, it typically takes 2 – 5 business days for the funds to reflect on your billing statement.

8. Business & Return Address

Legal Business Name: Casa Blanka Imports LLC
Company Registration Number: 5551609
Main Return Address: 6275 Bataan Memorial W, Las Cruces, NM 88012, United States
Second Store Address: 1705 Tierra de Mesilla, Las Cruces, NM 88005, United States
Customer Support Phone: +1 (915) 226-7417
Customer Support Email: support@casablankaimports.com
Customer Support Hours: Monday – Friday: 9:00 AM – 5:00 PM Mountain Time (MT)